Returns If you need to return a product purchased from Wattlite then you have 28 working days to do so. The returned goods must be in a resaleable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 2 working days.Please note goods that have been made to order or bespoked in anyway cannot be returned unless faulty. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please contact us for a returns address: This returns policy does not affect your legal rights. Cancellation of Orders You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Wattlite website, or by phoning us on 0844 846 6352.